Terms & Conditions for Fetiche By GUM

When you make a reservation on Fetiche Aran (Fetiche By GUM) through our website, mobile site by phone (our “Site”), these booking terms & conditions (“Booking Conditions”), together with our Privacy Policy, Website Terms & Conditions of Use and any other written information we brought to your attention before we confirmed your reservation, shall apply.

Please read these Booking Conditions carefully as they explain a number of important things and set out our respective rights and obligations.

In these Booking Conditions references to “you” and “your” include the first named person on the reservation and all persons on whose behalf a reservation is made. The Site is owned and operated by Catbroadcast Publicitat. Fetiche By GUM C/ Aneto, 7, 25530 Vielha, Spain (“we”, “us”, “our”) and when you make a reservation, your booking is with us.

By making a reservation, the first named person on the reservation agrees on behalf of all persons detailed on the reservation that:

– He/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
– He/she consents to our use of information in accordance with our Privacy Policy;
– He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
– He/she accepts financial responsibility for payment of the reservation on behalf of all persons detailed on the reservation.

Making a reservation

To reserve a tour package with us, please follow the instructions on the Site. In some circumstances you may need to provide credit or debit card details to secure your reservation.

Please check the details of your reservation are correct before you submit your reservation request. We will not be liable for any delay or non-performance of your reservation if you provide us with incorrect information.

Your reservation is confirmed and a binding contract will come into existence between you and us as soon as we have issued you with a confirmation with a valid confirmation email that will confirm the details of your reservation and will be sent to you. Upon receipt, if you believe that any details on the confirmation are wrong or if you require any changes to be made, you must contact us immediately as it may not be possible to make changes later.

We reserve the right to refuse a reservation and decline to issue a confirmation at our absolute discretion.

Paying for your reservation

Payment details for your reservation(s) are mentioned in the reservation confirmation.

Depending on the type of booking, full prepayment of your reservation amount or a deposit may be requested at the time of booking. You may need to pay a deposit of between 10% and 25% in order to make a reservation for our luxury packages.

If you have not paid for your reservation in full at the time of booking, you will need to pay in full on arrival.

If we do not receive the deposit or payment(s) due in full and on time, we are entitled to assume that you wish to cancel your reservation. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges notified to you at the time of booking.

Payment for any incidental extras (e.g. shopping, additional meals etc.) will be at the expense of the Customer.

Accuracy

We endeavour to ensure that all the information and prices both on our Site and marketing material are accurate; however occasionally changes and errors occur and we reserve the right to correct any details in such circumstances. You must check the details relating to your chosen reservation before you make your booking.

Changes by you

Should you wish to make any changes to your confirmed reservation, you must follow the procedure outlined in your booking confirmation. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, you will be liable for payment of any additional costs incurred by us.

Cancellation by you

Should you wish to cancel your reservation once it has been confirmed, you must follow the procedure outlined in your booking confirmation and contact us as soon as possible.

Please note that certain reservations are non-refundable in the event of cancellation once the reservation has been confirmed. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If we cancel your reservation

We may cancel your reservation at any time with immediate effect by giving you written notice (including by email) if you fail to make all payments applicable to your reservation in full and on time, or you otherwise breach a material term of these Booking Conditions. This is in addition to any other legal rights and remedies we may have as a result of your breach of contract.

We may in exceptional circumstances be required to cancel your reservation due to ‘Force Majeure’. If this happens we will notify you as soon as possible and:

1. If you have already paid for your reservation, we refund your payment to you; or
2. If you have not yet paid for your reservation, you will not be required to do so.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

Special Requests

If you have any special requests, you must advise us at the time of making your reservation. The fact that a special request has been noted on your confirmation or any other documentation or that it has been passed on to us is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept reservations that are conditional upon any special request being met.

Disabilities and Medical Problems

If you or any member of your party has any medical problem or disability which may affect your stay, please tell us before you make your reservation.

Liability

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

– the act(s) and/or omission(s) of the person(s) affected;
– the act(s) and/or omission(s) of a third party unconnected with the provision of the accommodation contracted for and which were unforeseeable or unavoidable;
– unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
– an event which we could not, even with all due care, have foreseen or forestalled.

Modification of the Booking Conditions

These Booking Conditions may be modified and/or supplemented at any time by us. In this case, the new version of the Booking Conditions will be put online by us and will automatically apply for all customers with immediate effect.

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